Global IT Service Providers
IT services delivered on the ground — across EMEA, APAC and LATAM.
Linear International provides managed IT, field engineering, network, project management and audit services for organisations and service providers that need dependable technical delivery wherever their infrastructure is.
- Dispatch engineers
- Scheduled visits
- Dedicated engineers
- Managed IT
- Network services
- IT audits
What we do
One partner for the work that has to happen on site.
Most IT problems can be solved remotely. The ones that can’t — a failed switch in a regional office, a rollout across forty stores, a data center rack that needs populating — depend on qualified people arriving prepared.
We provide those people and the coordination around them: briefed engineers, clear communication with your team and documented close-out on every job. Whether you are an enterprise IT team or a service provider delivering to your own customers, we work to your process.
How we workEngagement models
Choose how you want engineers to work with you
Services are delivered through the model that fits the work — from a single urgent dispatch to a dedicated team.
On-demand dispatch
An engineer sent to site for a specific ticket, fault or task.
Best for
- Unplanned faults
- Site outages
- Parts to be fitted
Typically used with
Scheduled visits
Planned attendance booked in advance, one-off or recurring.
Best for
- Planned installs
- Change windows
- Recurring checks
Typically used with
Dedicated engineers
Named engineers assigned to your sites or programme.
Best for
- Busy sites
- Long programmes
- Consistent presence
Typically used with
Project delivery
A defined scope delivered against a plan, with coordination and sign-off.
Best for
- Rollouts
- Deployments
- Audits
Typically used with
Managed service
Ongoing responsibility for an agreed scope, reviewed regularly.
Best for
- Ongoing operations
- Distributed estates
- Predictable support
Typically used with
Service portfolio
Sixteen services, four disciplines
Explore the full portfolio or jump straight to the service you need.
Field & Onsite Engineering
Engineers on site — on demand, on schedule or dedicated to you.
Managed & End-User Support
Ongoing operational support for infrastructure and the people who use it.
Network & Data Center
Build, support and maintain the networks and rooms everything runs on.
Projects, Deployment & Audit
Planned change at scale, coordinated and documented end to end.
Global coverage
Three regions. One way of delivering.
We support requirements across Europe, the Middle East and Africa, Asia-Pacific and Latin America. Every location is checked before work is booked — skills, timing, access and cost confirmed for that specific site.
How global delivery worksWho we work with
Built for organisations that deliver IT across borders
Managed Service Providers
Extend your service footprint to customer sites across EMEA, APAC and LATAM without building teams in every country — with engineers who work to your tickets, your processes and your customer commitments.
System Integrators
Your teams design and integrate the solution; we help put it in place on site — with deployment engineers, project coordination and documentation across multiple countries.
Enterprise IT Teams
Support offices, facilities and data centers across multiple countries from a central IT team — with engineers on the ground when you need them and coordinated projects when you are making change.
Technology Vendors
Deliver installations, warranty replacements and onsite services for your customers in markets where you have no field team — with engineers briefed on your products and processes.
Multi-Site Organisations
For organisations running branches, stores, offices or facilities across several countries — consistent onsite support, maintenance and rollouts without an IT presence at every site.
How an engagement works
From first message to signed-off work
A consistent process, whether the request is one urgent visit or a multi-country programme.
- 01
Share the requirement
Locations, scope, skills and timing — as much or as little as you know today.
- 02
Scope together
We ask the questions that matter for delivery and agree what success looks like.
- 03
Confirm before committing
Availability, timing and cost confirmed for each location before anything is booked.
- 04
Deliver on site
Briefed engineers, live updates and escalation to your team when needed.
- 05
Close out & report
Notes, photos and documentation returned in the format you need.
Questions
Common questions
Straight answers about coverage, engagement models and how to start.
All FAQsWhich regions do you cover?
We support requirements across EMEA (Europe, the Middle East and Africa), APAC (Asia-Pacific) and LATAM (Latin America). Because availability depends on the exact location, timing and skills required, we confirm coverage for each site before any work is booked.
Do you have engineers in a specific country or city?
Send us the site address and the work required. We will confirm whether we can support that location, the achievable timing and the cost before you commit. We do not publish blanket country lists because availability differs by city, skill and schedule.
Do you work with MSPs and system integrators?
Yes. A large part of our model is acting as an onsite delivery partner for IT service providers — working from your tickets and processes so your customers receive consistent service. See our Partner Solutions pages for details.
What is the difference between dispatch, scheduled and dedicated engineers?
Dispatch is on-demand attendance for a specific fault or task. Scheduled visits are booked in advance for planned work or recurring checks. Dedicated engineers are assigned to your sites or programme on a full-time or part-time basis.
Do you publish service-level agreements?
No generic SLA is published. Response and completion commitments depend on location, service and engagement model, so they are agreed in writing for each contract.
Have a requirement in mind?
Tell us what needs doing and where. We will confirm what is possible, how we would deliver it and what it will cost — before you commit.